Terms and Conditions

Order

• You can order goods by clicking on the shopping basket symbol and filling in the order sheet.
• It is possible to make your order by phone on +421 903 448 100 or per email fanshop@slovanstore.sk
• To cancel your reservation within 24 hours, contact us on +421 903 448 100 (mobile) or per email fanshop@slovanstore.sk
• We will return the amount on your bank account or send you a postal money-order. Don’t forget to enclose a bank statement.

Phone and E-mail orders

You can order by phone or E-mail. For instruction how to pay by bank transfer, read more below.

Payment

Your payment on www.slovanstore.com is possible by:

• Cash on delivery (for orders inside Slovak Republic)
• Bank transfer 2945067289/1100, Tatrabanka, a.s. Bratislava

  From abroad IBAN: SK3111000000002945067289 SWIFT: TATRSKBX

• If you are ordering by phone or e-mail please write your name in „customer feedback“ column.

Terms of delivery

• Delivery fee
  • By purchase over 100 €, we provide free delivery within 24hours. This service is not included in case of customised kit order. The production takes 14 days and is charged in advance.
  • Delivery times
    • Slovakia, 14 days delivery
    • Czech Republic, 14 days delivery
    • Europe, 21 days delivery
    • Rest of the world (outside Europe), 21 days delivery
  • Postal charges
    • Slovakia 4,98 €
    • Slovakia – cash on delivery 5,98 €
    • Outside Slovakia

*In case that real weight of your package is bigger than calculated weight in order, you will be contacted and charged the extra fee. We will send you all details..

• Sales person undertakes to:
  • deliver particular goods according customer order (number, price)
  • guarantee an adequate package and delivery
  • contact a customer in case that an ordered good was sold out. We will suggest another delivery date.
  • issue and enclose the invoice as a tax document
• Shopper undertakes to:
  • collect an ordered good
  • pay the full price of the ordered good

Cancellation of purchase

• According paragraph 12/108/2008, you are in the right to return the good in 7 days period. This period could be prolonged in dependence on a particular good.
• In case of return, send us a shipment as a registered letter to the address: W&B s.r.o., Bizetová 17, 94911 Nitra, Slovakia
• Cash on delivery won’t be accepted.
• Only undamaged good in the original package will be accepted. Please, don’t forget to enclose a copy of invoice (or write down an invoice number), your name and address.
• We would appreciate if you could shortly explain your reasons of return. (There is no obligation in connection with the good return)
• We will return the amount on your bank account or send you a postal money-order in case you will fulfil all claim conditions. Incurred costs are covered by us.

Claim

• In case you want to claim damaged or faulty goods, please keep the terms above. Don’t forget to describe a kind of damage. When you go over the 7 days claim period, contact us by phone: +421 903 448 100 or per email: fanshop@slovanstore.sk
• W&B s.r.o. is responsible for purchased goods.
• Claim rights are not applied for a person who doesn’t buy a good directly from us (It doesn´t apply for a second-hand purchase).
• The shopper who wants to claim the good must send a written claim in accordance with a civil code (regarding goods reparation, change…). The shopper must do it within a claim period and describe all good´s damages or faulty.
• Shopper is bound to return good under complaint to W&B s.r.o.
• Good under complaint must be complete, undamaged and in an original package.

Loss in transit

• W&B s.r.o. is responsible for loss in transit.
• W&B s.r.o. is not responsible for loss in transit in case of your postal goods return.

Guarantee

• We provide 24 months guarantee of purchased goods. Please, keep your invoice. Your invoice is a letter of guarantee.
• Guarantee period starts after date of receipt of delivery.

Warning!

• Don’t accept any delivery in damaged package. You will avoid complications with a claim.